1.1 We collect minimal personal data necessary to provide our services and ensure safety.
2.1 Your information is used solely to ensure the platform's security and improve its functionality.
3.1 We implement industry-standard security measures to protect your personal information from unauthorized access.
1.1 By registering, you agree to provide authentic identification documents. Providing false information will lead to permanent account suspension.
2.1 For security purposes, all new accounts are subject to manual review. We ensure your data remains confidential and is not shared with third parties.
3.1 We do not take any commission on services; however, a nominal platform charge is applicable to certain specific tasks for system maintenance.
4.1 Currently, internal payment and withdrawal features are temporarily disabled. We will notify you once enabled.
5.1 Your personal information will not be shared with any third party or company. 5.2 Rules and policies need to be updated over time and according to circumstances. Therefore, if necessary, changes will be made to the policies for the sake of security and to enhance efficiency, and users will be notified accordingly.
1.1 Clients must create a parcel request from their account. 1.2 Requests will be automatically sent to active delivery providers. 1.3 Providers will bid based on specific location, time, and parcel type. 1.4 Clients can select up to three providers from the bid list and send them offers. 1.5 The first provider to accept the offer will be assigned the job. 1.6 A direct connection will be established between the client and the provider, sharing contact numbers for communication. 1.7 For security, an OTP will be sent to the recipient's phone number, which is required to complete the delivery.
2.1 When handing over the package, the sender must capture a photo of the package in the provider's presence. 2.2 If the delivery is not completed within the expected timeframe, notify the authorities via email with necessary details. 2.3 For security, the recipient's correct mobile number must be provided for OTP verification. The parcel must be collected by providing the correct OTP. 2.4 It is recommended to take a photo of the product immediately upon receiving it in front of the provider. 2.5 Report any irregularities or damages immediately via email to the authorities.
3.1 We offer API and Corporate Parcel Handling forms for online shops to deliver products safely, quickly, and affordably. 3.2 Our API allows easy tracking of the parcel's current status. 3.3 We have two distinct parcel handling groups. Knowledge Carrier: Exclusively for books and stationery items, providing part-time opportunities for students. Delivery Rider: Dedicated to handling all other non-stationery parcels. 3.4 Knowledge Carriers work 1 to 4 hours daily (outside school/college hours). If a shortage occurs, Delivery Riders will manage these orders. 3.5 Delivery Riders work 6 days a week. The weekly holiday is Friday for Muslims and Sunday for Non-Muslims. 3.6 Our services operate 7 days a week to ensure faster delivery.
4.1 Once the parcel request is accepted, an SMS with a tracking ID will be sent to the recipient's number. Through this, they can view delivery details and track updates. 4.2 We have developed a modern tracking system where recipients can set their home location via map, and add delivery notes (e.g., preferred time, house name, etc.) using their phone or computer. This information can be updated anytime before delivery. 4.3 This system ensures faster delivery to new customers and simplifies the process for both the client and the rider.
1.1 All drivers must adhere to traffic laws and safety guidelines. Safety is our top priority.
2.1 Any form of harassment or misconduct will result in an immediate and permanent account ban.
3.1 Excessive cancellation of trips affects your account rating and eligibility for future requests.
1.1 Product descriptions, images, and quality must match the actual items delivered to the customers.
2.1 Shop owners must maintain a transparent and fair return or replacement policy for their customers.
3.1 All transaction costs, including service fees, must be clearly communicated to the buyer before confirmation.